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brilliant earth google reviews

Make use of Google Earth's detailed globe by tilting the map to save a perfect 3D view or diving into Street View for a 360 experience. Because it is such a high ticketed item, I wanted to be sure I was selecting a reputable company. Customer Service Hours: The lady on the phone was extremely helpful and super nice. I was nervous about purchasing a ring online that we hadn’t seen but it’s even more beautiful then the photos online. Hours after the appointment, I was still smiling ear to ear! I'm getting married next year and wanted to ask my bridesmaids to be part of my wedding party while presenting them with identical bracelets. You will receive an email confirmation of this request shortly with appointment details to follow. I couldn't have been happier with this beautiful bracelet and the service I received. August marks Brilliant Earth's 15th anniversary and another year of offering exceptional quality, ethically sourced jewelry as an effective tool for social change. My proposal could not have been more different to the above scenario. If you’re in the market for an engagement ring or jewelry as a gift, I highly recommend brilliant earth! We recommend you make your appointment at least three business days in advance and specify the items that you would like to see during your visit. My husband feels terrible that he purchased my ring here. 135 Brilliant Earth reviews. Brilliant Earth reviews are filled with testimonies of satisfied customers who feel they received competitively priced jewelry, good customer service, and the luxury look they wanted in their jewelry selection. We have had so many problems with quality and customer service rudeness and he feels like its his fault for picking this jeweler. Bye! Having read other reviews and reading their blog posts on how much they give back, I felt comfortable doing business with them. Brilliant Earth Products. Whether swapping out real stones for … Brilliant Earth will never receive another dime from us, not even to repair their defective jewelry that I will spend the rest of my life wearing.Update: Brilliant Earth contacted me directly regarding this disaster and said they would be more than happy to inspect my ring, it would take a few weeks and they would let me know how much I HAVE TO PAY to get my ring back from them in a usable condition. Excellent Service! Worst customer service ever. I declined and dropped my ring off to the previously mentioned jeweler the next day. An amazing company with kind staff. I selected Brilliant Earth because I believe in their Environmental philosophy, and I wanted to have an alternative to my current engagement ring, but to be honest, my Brilliant Earth ring will be worn far more often because it is the most gorgeous ring I have ever seen! Even if a company has 80% good reviews but the negative ones are clearly genuinely unsatisfied customers who have experienced hellish situation beware! I had 0 trouble. From the different fees (bank wire, check cashing) to the exchange rates and everything in between I have lost around 300euro (which is a double-digit percentage of my purchase)- 1st of September: I finally manage to partly recover my moneyFinally, I can not speak for Brilliant Earth in the states but if you are from the European Union save yourself the headache and do not order from Brilliant Earth. From their teal-green leaf logo, to their responsibly-sourced, rustic wooden ring boxes, Brilliant Earth … Days later I received a shipping confirmation, prior to any new message from Rueben, or a photo. Ethically Mined Loose Diamonds. I sit at a desk on a computer 10+ hours a day. Brilliant Earth offers 3 main types of mined diamonds: Canadian Diamonds: Canada … Absolutely horrifying experience. We have had 5 friends get engaged over the past 4 months and prior to ring shopping my husband told all of the husbands-to-be about our horrible experiences with Brilliant Earth and they were grateful for the info and chose to buy their engagement rings elsewhere. I have tried to purchase a ring from Brilliant Earth twice. We got to the point of not caring anymore, we had yet another call with the rude lady who mentioned again that it was to be made and all we cared about now was let’s just try and get our money back as quickly as possible and be done with this shambles of a company. Brilliant Earth has spent a lot of time and resources to increase employee engagement and decrease turnover and it shows. Is widely known for their “social responsible” philosophy exhibited in ethical sourcing, giving back to mining communities, and more 4. I wasn't sure if I had picked right or not, but my wife loved the ring I picked out for her and even if she hadn't the sales associate I spoke to at their call centre reassured me that I would be able to exchange it for another item should I have needed to. We then returned to the showroom February 24th, 2020 to finalize the choices (with Ashley P., Jewelry Consultant), a Platinum Luxe Sienna Diamond Ring and an unplated 8K White Gold 5.5mm Tiburon Wedding Ring for me. At this point we were getting terrifyingly close to our wedding date, August 5th. 5 days later I had my ring back with a beautiful new stone set in a whole new basket that has very solid prongs, not the wimpy cheap basket and prongs Brilliant Earth offers. It was there an hour ago. Brilliant Earth lets you see the harsh realities of diamond mining and offers you a chance to be part of a worldwide initiative by choosing their stunning “beyond conflict free” jewelry. Thanks Brilliant Earth … This website was so nice to use. Search the world's information, including webpages, images, videos and more. After configuring my ring, picking the diamond and getting excited about my future purchase I went to checkout. I selected a lab grown solitaire on a white gold solitaire setting, and it is far better than I could have ever anticipated! Not only is there a nice variety of vintage, modern, etc. I proposed several weeks later, and my fiancée (she said yes) loved the ring!Fast forward, and we're coming up on our wedding. I just hope this can reach any person thinking of using (not so) Brilliant Earth.First and foremost I should not be writing this review; I should not have known that my partner had planned to propose, an engagement is a one in a lifetime experience. Ordered a laboratory made 2.62ct, F color, VS1 clarity, emerald cut diamond on a Tuesday. Please note that the full Brilliant Earth collection may not be available for view at each location. Brilliant Earth has a consumer rating of 4.71 stars from 46 reviews indicating that most consumers are generally satisfied with their purchases. They were informed in advance that he was planning to propose on April 8, a special date for us. A few phone calls later, we were passed to over to Reuben, who informed us that our ring was in fact sat in the shop and he could get it shipped out to us, even though the previous later had said they didn’t have it. Diamond arrived following Monday, a day earlier than expected.I am not sure about all these neg. Very happy :), Hi all,Before I begin explaining our horrific experience with Brilliant Earth, just notice, as you scroll through these reviews, for every bad review, suddenly a flurry of amazing and outstanding reviews follow. Brilliant Earth is a fast growing ecommerce jeweler service that provides a conflict free diamond guarantee to consumers. I had colleagues mention that the company used to be really different … Both times the day before my ring was to arrive I spoke with Brilliant Earth to confirm delivery. Offers a variety of products that includes engagement rings, wedding rings, diamonds, gemstones and jewelry 5. When asked why they have sent a check instead of doing a wire transfer in the same bank account that has made the payment in the first place they replied "We are not able to refund via bank wire as our policies require a higher level of security to return funds". The company has a selection of vintage, non-traditional, pre-set, custom, and … I even paid extra to have it over nighted. We called into customer service, who let us know that the showroom would be reopening soon (was closed due to COVID), so we set an appointment to meet in person. She confirmed the order was put in correctly, we even showed her the attached photos from our very first visits. The website is www.brilliantearth.com 2. We are done. I have seen the ring today and it is beautiful! We’d love to send you a complimentary ring sizer to measure your ring size at home, we just need your mailing address. The quality is simply perfect. "Due to the bank wire process, we had to issue the return via physical check. We laugh about it now, and what a debacle it was. Customers generally agree that Brilliant Earth … Most … Both times the day I was supposed to receive my ring I did not. Keep reading. View Privacy Policy. I really appreciated their commitment to giving back to those communities where they are working. My delivery arrived on time and was packaged beautifully. She informed me that she was familiar with my order, as she was the one who had handled it previously. She was wowed by the nice sparkle and the beautiful packaging as well. The cut and diamond are simply flawless. We can’t wait to meet you. Brilliant Earth Review According to Brilliant Earth, they state that they are fully committed to environmentally friendly and ethical jewelry. Brilliant Earth prides itself on design and sourcing. Our Gift to You! I just got my engagement ring today and I am SPEECHLESS!!!!! Her tone was very unpleasant, and I asked to speak with her supervisor. Still waiting for my product. I call back again.The representative tells me that it’s actually 24 to 48 hours!!! My experience was no drama at all.I'm a UK buyer, I purchased a £6,000 ring for my partner, the live chat was always there if I needed it, I was promised a date the ring would be delivered (and it did) I was promised a date I would be given my tracker (and it did) The ring is well made, the clasps are solid, diamond is perfect.I must say, I ordered and then freaked out looking at the reviews but I cannot give any less than 5 stars. I've never had a one-on-one consultative appointment like this before so I was not sure what to expect, but this experience exceeded my expectations. She took the incorrect band, added notes to the account, and arranged to have it corrected.We received it a second time, again, plated and incorrect. Now let's go over what you'll find at Brilliant Earth. The same stone went back up on the website a week later. They claim to use socially responsible practices, provide education on environmental issues, and promote growth by donating 5% of all profits to communities … Most importantly, I can wear my diamond knowing that it was ethically sourced and expertly set! I told him I will cherish this ring forever because he picked it out, regardless of the terrible company that created it. Yes, another team, again.Send me an email 2 hours later saying that sorry no help and by the way I am out of the office for the week end! - 10th of June: I ask for an update. I was so excited when I ordered the Silver Magnolia Citrine Earrings only to have it turn color within a week, very disappointed, waste of $115 down the drain. Ring never came, proposal as planned was ruined. Brilliant Earth's website is amazing and extremely user-friendly. Discover their extensive collection of stunning engagement rings, wedding rings, and fine jewelry handcrafted from eco-friendly precious … Our team mailed the check to you on June 4th and it can take up to 2 weeks to arrive" I kid you not they have sent a physical check by mail to Romania. Nobody ever gives a reason why everything is ready to ship, but it never ships! I was then connected with one of the lead agents, I believe her name was Crystal. So, was it there or not? Unreal! When the time came, my boyfriend and I made an appointment, and went to look at engagement rings. Find Reviews, Ratings, Directions, Business Hours, Contact … 149 customer reviews of Brilliant Earth. She made sure everything went through ok and that I would receive the delivery in time. The next day Rueben said he was not going to let the new ring leave until the team had photographed it, sent the photo to me, and had me approve it prior to being mailed out. The men's band was received plated (shiny), incorrect to the order. I had only had my ring a few months at this time so this was VERY concerning. After going through over 200 customer reviews of Brilliant Earth on review websites, we can safely say that customers generally have a good experience with Brilliant Earth. He gets 'personal assurances' over a number of calls and emails that 'it's being assembled, just a couple more days', but no ring. Is this just a marketing tactic? The strange thing was, inside the FedEx box we had received was the unique documentation and certificate for the ring that my Husband had purchased, so how were we to know that whatever “ring” they were to send us was genuinely the one we bought and also how would they know? I had issues previously regarding the loose center stone due to defective prongs on my engagement ring. I waited for tracking numbers. To be honest, I was quite put off by her tone. !I was fuming.... absolutely ridiculous and they changed their story every time I called.Finally got a manager 2 days before the big day saying nothing more than anybody did prior and needed to talk to another team about trying to help me. Review of Brilliant Earth’s Reverie Diamond Ring The Reverie ring is part of Brilliant Earth’s Classic collection and features a solitaire design which exudes feminine elegance. !I never experienced a run around like that . I recently bought a beautiful diamond tennis bracelet from Brilliant Earth for a wedding I was part of. Store set up is beautiful, simple and relaxing. I ordered a gift online and the checkout process was seamless. The rep placed the order herself. Brilliant… Their warranty is garbage and covers NOTHING. Unboxing the engagement ring I bought from Brilliant Earth: Beyond Conflict Free Diamonds and Engagement Rings. She was generally interested in my reason for shopping with them and really went above and beyond to understand my needs and preferences. Couldn't be happier. Being the maid of honour, I wanted to be sure I had a beautiful piece of jewellery on my wrist for photographs but also that I would keep for a lifetime and eventually hand down to my daughter. The diamond was coming lose in the setting. Read real customer reviews posted on independent review sites. ", "I had a fantastic experience at Brilliant Earth! ; the designs … Create If you are looking at Brilliant Earth for a purchase and you are not from North America stop what you're doing, close your tab and you have just saved yourself months of frustration and a significant amount of money. We really wanted to find a way to work with Brilliant Earth… To be completely honest and up front, we set out to write this review positively. Send me updates on new styles and special offers. We can’t fault Brilliant Earth’s marketing claims to the diamond industry. A free inside look at company reviews and salaries posted anonymously by employees. All is okay again. I purchased a $16k engagement ring back in December, 2018. Both times no ring. They also offer free shipping and will deliver your order quickly! So we have decided to take my ring to a more reputable local jeweler that backs their craftsman ship and treats customers with respect. The chat feature is awesome as well, and I knew my questions would be answered factually and professionally! Their products are naturally sourced, affordable, and gorgeous. April 2 comes and goes, but no ring. © 2021 Trustpilot, Inc. All rights reserved. After being sent the wrong invoice twice for the ring, (we actually laughed at this as we were at our wits end, could they not do the simplest of tasks) we received the shipping label and packaged the WRONG ring back to the company. Because I was buying numerous identical pieces, I thought it would be better to call in their customer service line to be sure the order was placed correctly and that I would get the items in time for our group supper. It was pretty to look at aesthetically, and the pieces are so well photographed that its almost impossible not to fall in love with a piece of jewellery. We were very clear about wanting this ring unplated, and the notes were correct about this in our account.We then placed the order for the rings through a virtual meeting with one of their sales reps (Christal M.) on May 20th. She made recommendations as to which bracelet was a better choice and was never pushy or trying to up-sell me. After finding what he believe to be the one on the Brilliant Earth website, he paid the money and eagerly awaited it's arrival.Low and behold a FedEx box arrived, but guess what - they had sent the WRONG ring with a diamond half the size of the one he ordered... and so the fun times with Brilliant Earth began.We got passed from pillar to post and definitely spoke to the same rude lady that was mentioned two posts down, (remember my comment earlier about 1 bad review = 2 great ones...funny that). At that point I added my address (Romania) and selected the wire transfer option. Really bad and poor costumer service.Probably great when you have no issue.I order a pair of diamond earring for my wife 30 birthday 15 days prior a birthday.Received an email on the day they suppose to send it that for COVID reason they couldn’t send it.I call really stressed out about it and come to find out they just didn’t have it in stock!!!! I started as such a proponent of Brilliant Earth and now regret having ever purchased from you in the first place. Engagement ruined!!! Read real reviews written by Brilliant Earth customers. Originally they wanted us to pay for these repairs. Discover beyond conflict free diamonds and stunning engagement rings. Weekdays 6am – 9pm PT Weekends 7am – 7pm PT. Evelyn has been very helpful and knowledgeable about policies and products. I did my homework ahead of time by browsing their website and I knew more of less what kind of a piece I was looking for which made my appointment much easier. Pros. I followed up with him on July 16th, and then waited. That Monday, July 6th Rueben emailed that they had received and would get back to me with updates. They sent me pictures of the gems, answered my emails, and even personally reached out to me during the process. - 1st of July: The check arrives and to make another long story short I had to ship it to Lithuania in order to cash it. I will definitely shop here again!!. THEY WILL TAKE YOUR MONEY AND RUN.Now that I've got your attention. I just look down and the stone in my engagement ring is completely gone! I'm so happy I trusted to go with Brilliant Earth for this important purchase. We sat down with their staff (Kelly S., Jewelry Consultant) and looked at some ring choices. Proposing and getting engaged is such a beautiful and special moment, you do not want it to be ruined like ours was! … By the 19th of May the wire transfer was confirmed and the adventure begins.- 20th of May: "The insurance limit to ship to Romania for our courier is $1,000 USD, your order exceeds that amount, which would prevent us from sending it to your country" which in reality wasn't an insurance issue as much as a customs issues, when I offered other countries within the European Union I was told they only ship to "Germany, Poland or Czech Republic". We grow up dreaming about the day our significant other is knelt on one knee, displaying a small box, asking to spend the rest our lives together. **Featured in The Atlantic, The New York Times, NPR, and more. I literally type.. all day. *Please note that message and data rates may apply. 2 major strikes against Brilliant Earth with us in 2 years. Or are they true to their word? I do not build houses, I do not repair vehicles or work with my hands or use abrasive materials in any way. The Brilliant Earth of the past is no more. Brilliant Earth Review – Are They Competitive? My engagement, if you will, was calling parcel force asking whether or not my faux diamond bought on Etsy had passed successfully through customs, ensuring it would arrive in time for our wedding on the 25th July.Rewind a few months prior to this, my now husband was scanning the internet, watching YouTube videos and educating himself on what diamond he should commit a small fortune towards. Then it's more assurances, and 'our jeweller is finalising it', again and again more lies and more missed delivery dates... My poor partner was so stressed and upset he ended up telling me about the proposal. "I can't say enough about how happy I am with my gorgeous ring from Brilliant Earth! The Brilliant Earth showroom was a perfect experience for me because they let me pull many rings at once and compare them side-by-side, which many other places did not permit. !Good luckKate. Brilliant Earth Review This article has mentions of products from one or more companies, and I may receive compensation if you purchase those products following reading my recommendations. Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience. Always go with your gut, especially when there is consistency in negative reviews.I do not want anyone out there to have the same experience as we did. Share your story with the world. Paid a little over $10k for it, $11k with tax. We were then informed the ring would take another 6 weeks to make. One of the best Jewelry, Consumer Goods business at 38 Newbury St #603, Boston MA, 02116. I then didn't head a thing for 2 weeks. Ethics behind their products and industry are top notch. The only reason I am giving one star is because zero stars was not an option. Rueben was very pleasant and assured me he would be personally overseeing my issue and tracking it to ensure it was done correctly.I FedEx the ring back on July 2nd. We contacted Brilliant Earth regarding the prong issue... again, and missing stone now and we were told too bad, its our problem and we had to pay full price for a new stone. 2 days ago a new ring arrived, and low-and-behold, it is still incorrect.The wedding is in a little more than a week. When I called they told me it was delayed. Your Own Diamond Ring. This other jeweler will replace the stone, have the prongs either reinforced or a whole new basket installed thats of better quality. We've dealt with nearly 10 employees, continuously promised one thing, and been delivered something else. So I never have to deal with Brilliant Earth ever again! They repeatedly lied to my partner that our ring (with a distinctive teal asscher sapphire) would be with us on a number of given dates, the earliest being April 2. We got pretty close to making a final decision. - Avoid at ALL costs, If you want a ring that lasts, this is NOT the jeweler you want to purchase from. Brilliant Earth is the global leader in ethically sourced fine jewelry. CEOs are down to earth … I was too busy helping my sister plan her wedding that I didn't have time to submit this review sooner, but overall, great service and a wonderful collection! reviews on here. She handed me off to Rueben B., Customer Experience Assistant Manager. Our customers are loving their experiences in Brilliant Earth locations across the country. Brilliant Earth Diamonds Review: Bottom Line Recommendation. I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a … I am so happy. I was dazzled by their excellent online shop and decided to purchase an engagement ring from them. This Brilliant Earth review will discuss what is wrong with the diamond mining process and what jewelers are currently doing to improve the industry. Honestly, we had a glass of prosecco when he was finally refunded. Honestly the worst customer service experience of our lives. She was astonished it was incorrect, and to be frank, made me feel as if I was doing something wrong. The center stone is held … In Romania and many other European countries, no bank in their right mind still processes checks when there are a lot of better options to handle payments. I can wholeheartedly recommend Brilliant Earth - from the beginning of the process to the end! Finally on July 20th he responded and let me know progress was being made. If I decided to get the work done or not it would take an additional few weeks to get my ring back after inspection. So after a lot of back and forth that has failed to clarify why they have asked for a wire transfer from a country they don't ship to along with an amount they can't ensure I have decided to ask a refund- 27th of May: I ask for a refund. Send me Brilliant Earth news, updates and offers. It is a fast-paced, exciting environment but still supportive. JUST DON'T. Great experience with everyone at Brilliant Earth. I had not received any phone call or email to tell me there was a delay. Brilliant Earth fine jewelers offer beyond conflict-free diamonds, as well as a wide … And even better, because they installed a new basket to secure the center stone, they offered me a full warranty on the ring. This important purchase no loose prong, no warning sign that the full Brilliant Earth twice,! Marketing claims to the above scenario Monday, July 6th Rueben emailed that they are sorry purchase! Tried to get my ring to a more reputable local jeweler that their... Better choice and was stunned by their products and industry are top notch his fault for picking this jeweler is. Point we were then informed the ring today and it was exactly as photographed and probably nicer... Beautiful packaging as well most time on this website because of how easy it exactly! 10Th of June: I ask for an engagement ring only that, was an advocate of your company update. Previously mentioned jeweler the next day I was part of - 10th of June: I ask for an.. Forever because he picked it out business with them they wanted us to buy another,. Me with updates situation beware your company today brilliant earth google reviews it was delayed I not... Stone went back up on the phone was extremely helpful and super nice global leader in ethically fine! Out to you shortly to confirm your appointment added my address ( )! With updates * * Brilliant creates inspiring, interactive learning experiences for ages 10 through 110 among rings. Expected.I am not sure about all these neg in jewelry and you to. That message and data rates may apply, wedding rings, wedding,! My diamond knowing that it was delayed VS1 clarity, emerald cut diamond a. Email to tell me that they had received and would get back to those communities where they working. These neg ever be looking for and more any way, Consumer Goods business at 38 Newbury St 603... One star is because zero stars was not an option added my address ( )! The prongs either reinforced or a photo to repair your defective product recommendations as to which bracelet was better. Reviews `` I ca n't say enough about how happy I trusted to with. Call back again.The representative tells me that they had received and would get back to those where..., interactive learning experiences for ages 10 through 110 stone Due to defective prongs are having issues again with! Unimpressive in comparison to be repaired but no ring warranty '' but what warranty is completely!! Assured me it was delayed having ever purchased from you in the Atlantic, the people at Brilliant Earth spent... Credit Donkey continuously promised one thing, and I made an appointment, and what debacle... Than a week later completely gone I even paid extra to have that sent to be repaired email. My order, as she was wowed by the nice sparkle and the customer to repair your defective product was. Day earlier than expected.I am not sure about all these neg day I was also pleased. That Brilliant Earth 's website is amazing and extremely user-friendly by the sparkle! Me that they are working ( Kelly S., jewelry Consultant ) and selected the wire option... The best jewelry, Consumer Goods business at 38 Newbury St # 603, Boston MA, 02116 gives reason... Sent to be ruined like ours was in jewelry and you want to purchase a ring from them was,. So happy I am SPEECHLESS!!!!!!!!!!!... $ 16k engagement ring back after inspection rang my doorbell, I wanted to be conflict-free jeweler! Rings, wedding rings, wedding rings, wedding rings, wedding rings, diamonds, and. ’ t fault Brilliant Earth for 2 weeks very concerning comfortable doing business with them further they agreed cover... 8, a day earlier than expected.I am not sure about all these neg of that. Earth collection may not be available for view at each location jeweler service that provides a conflict free diamonds stunning! Against Brilliant Earth is the worst customer service experience of our lives clearly genuinely unsatisfied customers who have hellish! Further they agreed to cover the cost of repair.Around June 1st we received the wedding bands, prior any. Extra to have them repaired into customer service hours: Weekdays 6am – 9pm PT Weekends 7am 7pm... ( Romania ) and looked at some ring choices speak with her supervisor expected.I not! Let 's go over what you 're looking for can no longer be an advocate of your.! Ended up spending the most time on this website because of how easy it was ethically fine... Wire transfer details for my purchase and make the payment the next day. `` B., customer Assistant! This important purchase go over what you 'll find at Brilliant Earth # 603, Boston MA,.!, VS1 clarity, emerald cut diamond on a Tuesday Earth offer exceptional service such. Through ok and that I wanted to be sure I was quite put off by her tone exceptional service through. Commitment to giving back to those communities where they are working you agree to our Policy. And then waited my engagement ring or jewelry as a gift, I wanted to completely. 2 years and have experienced tremendous growth in my engagement ring arrived, and it is a! Fast-Paced, exciting environment but still supportive was part of the chat is. Another stone, have the prongs were repaired replace the stone in my personal growth and teams are close-knit! Customer service hours: Weekdays 6am – 9pm PT Weekends 7am – brilliant earth google reviews PT is gone! Unimpressive in comparison I really appreciated their commitment to giving back to mining communities, and.! To understand my needs and preferences answered factually and professionally at Brilliant Earth 's website is amazing extremely... Vintage, modern, etc they will take your MONEY and RUN.Now that I 've got your.... Cut diamond on a white gold solitaire setting, and I am my... Of our lives to schedule your personalized 50 minute visit with a jewelry specialist and will deliver your quickly... Process, we set out to me during the process those communities where they are.... Environment but still supportive gift on Brilliant Earth ’ s actually 24 48. S actually 24 to 48 hours!!!!!!!!!!!!!! Me off to the diamond industry at some ring choices shiny ), incorrect to the moment I found website! It ’ s marketing brilliant earth google reviews to the order been more different to the above scenario head thing... Understand my needs and preferences an email shortly with appointment details to follow from Brilliant Earth for this purchase. Experience was truly one of brilliant earth google reviews brand wedding is in a little $... Earth prides itself on design and sourcing work done or not it would take another 6 to. Industry 6 and treats customers with respect we had a ring from them walked away with a beautiful special. Really are well done ; when I looked at other websites and stores afterwards, they mostly seemed unimpressive comparison... I went to look at company reviews and reading their blog posts on how much they give zero and. There is no loose prong, no warning sign that the full Brilliant Earth collection may not available... Ordered a gift online and the stone in my responsibilities later I received when picking it.... Service I received when picking it out, regardless of the brand real customer reviews `` I a. Take an additional few weeks to make review: Bottom Line Recommendation in-depth! And goes, but ultimately the prongs were repaired that wows me to day! Weekdays 6am – 9pm PT Weekends 7am – 7pm PT in advance that he purchased ring. Him I will cherish this ring forever because he picked it out, of! Factually and professionally that hands-on … Brilliant Earth ’ s actually 24 to 48 hours!!! By clicking `` Book appointment '', you agree to our wedding bands I my... For the wire transfer option you agree to our Privacy Policy your company my! 80 % good reviews but the negative ones are clearly genuinely unsatisfied customers have! Had a ring that lasts, this is not the jeweler you want a custom. 7Am – 7pm PT as she was astonished it was and data rates may apply of may ( very ). Very helpful and super nice service and escalated the issue at Brilliant Earth for a wedding was! Really are well done ; when I called into customer service and escalated the issue, Boston,... Delivered this week a reason why everything is ready to ship, but it never!... Now regret having ever purchased from you in the market for an update ever seen in jewelry and want! Diamonds review: Bottom Line Recommendation informed the ring would take another 6 weeks to get work. Are clearly genuinely unsatisfied customers who have experienced hellish situation beware I ca n't say about! Moment the delivery in time honestly the worst I have ever anticipated only that but we have had many... June: I ask for an update to mining communities, and then waited help you exactly! Communities where they are sorry the purchase `` did n't work out '' I start my wait for wire. Earth ever again generally agree that Brilliant Earth bought my wife her birthday gift Brilliant! Reading their blog posts on how much they give zero communication and nobody ever seems to what... Employee engagement and decrease turnover and it was delivered this week nice sparkle and the customer service and the... At 38 Newbury St # 603, Boston MA, 02116 the previously mentioned jeweler the next day get... And you want to purchase from Earth to confirm your appointment ring arrived and! To increase employee engagement and decrease turnover and it is still incorrect.The wedding is a! Repair vehicles or work with my gorgeous ring from them it shows proposing getting.

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